hmd29 Terms & Conditions

Definitions

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context expressly requires otherwise:

Acceptance of Terms

By accessing the hmd29 Platform — whether by registering an account, depositing funds, placing a bet, or simply browsing the site — you acknowledge that you have read these Terms & Conditions in full and agree to be legally bound by them.

These Terms & Conditions constitute the entire agreement between you and hmd29 with respect to your use of the Platform. They supersede all prior representations, communications, and agreements relating to the same subject matter, whether written or oral.

Eligibility

To register and maintain an account on hmd29, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis for so long as your account remains active:

1. You must be a resident of Indonesia and at least 21 years of age. hmd29 strictly prohibits access by persons under 21. Age verification documents will be requested during the KYC process, and any account found to belong to an underage individual will be immediately closed with all balances forfeited.
2. You must be acting on your own behalf and not as an agent, nominee, or representative of any third party.
3. You must not have been previously excluded or banned from the hmd29 Platform or from any other licensed gaming operator as a result of responsible gaming self-exclusion, a disciplinary action, or a fraud investigation.
4. You must not be an employee, contractor, consultant, officer, or director of hmd29, or an immediate family member of such a person.
5. Your use of the Platform must not violate any law, regulation, or ordinance applicable to you in your jurisdiction of residence.

Account Registration

Each individual is permitted to register and maintain one (1) account only on the hmd29 Platform. The creation of duplicate or multiple accounts by the same individual — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, Indonesian residential address, valid email address, and a mobile telephone number registered in Indonesia. You are responsible for maintaining the accuracy of this information and must notify hmd29 promptly of any changes by contacting support.

You are solely responsible for maintaining the confidentiality of your username and password. hmd29 shall not be liable for any loss arising from unauthorised access to your account resulting from your failure to keep your credentials secure. If you suspect that your account has been compromised, you must contact hmd29 support immediately at [email protected].

Identity Verification (KYC)

hmd29 applies a mandatory Know Your Customer (KYC) verification process to all Member accounts before any withdrawal request is processed, and at any time where hmd29 reasonably suspects fraudulent activity, money laundering, or a breach of these Terms.

Documents that may be requested during KYC include, but are not limited to:

• A government-issued photo identification document (Indonesian National Identity Card / KTP, or valid passport).
• Proof of residential address in Indonesia dated within the last three months (bank statement, utility bill, or official government correspondence).
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your BCA, BRI, BNI, Mandiri, OVO, or DANA account showing your name).
• A selfie photograph holding your identity document, if requested by the compliance team.

hmd29 processes KYC documentation within two (2) business days under normal circumstances. Withdrawal requests will remain on hold until verification is complete. hmd29 is not liable for any delays in withdrawals attributable to incomplete or inaccurate KYC submissions by the Member.

Deposits

hmd29 accepts deposits via the following payment channels, all settled in Indonesian Rupiah (IDR): BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum and maximum deposit amounts per transaction are displayed at the cashier and are subject to change without prior notice.

hmd29 does not charge platform-side processing fees on deposits. However, your bank or e-wallet provider may apply their own transfer fees, for which hmd29 accepts no liability.

All deposit funds must originate from a payment account held in your own name. Deposits made from accounts belonging to third parties will be reversed and may trigger a compliance review of your hmd29 account.

Withdrawals

Withdrawal requests may only be submitted to a payment account that is registered in your own name and that matches the identity information on your verified hmd29 account. Withdrawals to third-party accounts are not permitted under any circumstances.

hmd29 processes approved withdrawal requests within three (3) minutes under normal operational conditions for verified accounts. Processing times may be extended during periods of high transaction volume, banking system maintenance, or where additional compliance checks are required.

The following conditions must be met before a withdrawal request will be approved:

• Your account must have completed the KYC verification process in full.
• Your account balance must equal or exceed the minimum withdrawal amount displayed in the cashier.
• Any active wagering requirements attached to Bonus Funds must have been satisfied in full prior to withdrawal of those funds. Real-money funds deposited by the Member are not subject to wagering requirements and may be withdrawn at any time.
• No open bets or pending transactions may be attached to the funds you are requesting to withdraw.

Bonuses & Promotions

hmd29 offers promotional bonuses including, but not limited to, welcome deposit bonuses, reload bonuses, cashback, free bets, and seasonal offers aligned with key Indonesian events such as Ramadhan, Idul Fitri, and Indonesian Independence Day. Each promotion is governed by its own specific terms, which are published on the relevant promotion page and must be read in conjunction with these Terms & Conditions.

General bonus rules that apply across all hmd29 promotions unless a specific promotion's terms state otherwise:

• Bonuses are available to eligible Members who have completed KYC verification.
• Each promotion may only be claimed once per Member, per household, per IP address, and per device, unless the promotion's terms explicitly state otherwise.
• Wagering requirements must be met within the timeframe specified in the promotion's terms. Bonus Funds that remain subject to unsatisfied wagering requirements at the expiry of the promotional period will be removed from the Member's account without compensation.
• hmd29 reserves the right to amend or withdraw any promotion at any time. Where a promotion is withdrawn after a Member has already opted in, the Member's existing Bonus Funds and progress towards wagering requirements will remain valid.
• Any attempt to exploit bonus terms through hedging, systematic low-margin wagering, or coordination with other Members will be treated as a breach of these Terms, resulting in cancellation of Bonus Funds and potential account closure.

Betting Rules

All bets placed on the hmd29 Platform are subject to the specific game rules, sports betting rules, and casino game rules published within each respective product section of the Platform. In the event of a conflict between product-specific rules and these Terms & Conditions, the product-specific rules shall prevail in relation to the specific game or event in question.

hmd29 reserves the right to void any bet — either before or after settlement — in any of the following circumstances:

• Where an obvious pricing error has occurred due to a technical fault or human error, and the correct odds would have been materially different.
• Where the outcome of an event has been affected by match-fixing, corruption, or other irregular activity confirmed by the relevant sporting authority.
• Where the bet was placed after the event had already concluded (late bet).
• Where the bet was placed in contravention of these Terms, including through the use of automated software or exploitation of a system error.

In relation to mix parlay (multi-leg accumulator) bets, if one selection within the parlay is voided for any of the reasons above, the bet will be recalculated as if that selection had not been included, reducing the accumulator by one leg.

Prohibited Conduct

The following actions are strictly prohibited on the hmd29 Platform. Engaging in any of the conduct listed below constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and referral to the relevant authorities:

• Registering more than one account, or registering an account on behalf of another person.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, scripts, or any other technology to place bets, exploit odds, or manipulate game outcomes.
• Engaging in money laundering, terrorist financing, or any other financial crime using the hmd29 Platform as a conduit.
• Colluding with other Members in live casino games (including baccarat, poker, or Sakong tables) to gain an unfair advantage.
• Exploiting technical errors, software bugs, or pricing anomalies — commonly referred to as "glitch exploitation" or "arbing" — to generate guaranteed profits.
• Sharing account credentials with any third party, or allowing any other person to access or operate your hmd29 account.
• Attempting to manipulate or reverse-engineer any aspect of the Platform's security, payment processing, or game logic.

Responsible Gaming

hmd29 is committed to promoting responsible gaming practices across its entire member base. Gambling should be an enjoyable and controlled leisure activity, not a source of financial distress. hmd29 provides the following responsible gaming tools, accessible at any time from your account settings or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Session Time Limits: Set a maximum duration for individual betting sessions. When the limit is reached, you will be automatically logged out.
• Loss Limits: Define the maximum amount you are willing to lose within a specified period. Once the limit is reached, no further bets can be placed until the next period begins.
• Reality Check Reminders: Enable periodic notifications during active sessions to remind you of the time elapsed and the net result of your activity.
• Self-Exclusion: Request a temporary self-exclusion for a minimum period of 30 days, or a permanent exclusion. During any exclusion period, your account will be fully suspended and no marketing communications will be sent.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, we urge you to contact the hmd29 responsible gaming team immediately via [email protected]. For more information, visit our dedicated Responsible Gaming page.

Intellectual Property

All content on the hmd29 Platform — including but not limited to trademarks, logos, service marks, design elements, graphics, text, software code, game interfaces, and multimedia materials — is the exclusive intellectual property of hmd29 or its licensed content partners and is protected by applicable international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to: reproduce, distribute, publicly display, modify, or create derivative works from any Platform content; use any automated data-gathering tool to scrape, index, or extract content from the Platform; or frame or mirror any portion of the Platform on any other website or application.

Limitation of Liability

To the fullest extent permitted by applicable law, hmd29 and its officers, directors, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, or service interruption — arising out of or in connection with your use of the Platform, even if hmd29 has been advised of the possibility of such damages.

hmd29 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. hmd29 shall not be liable for any losses attributable to: telecommunications network failures; force majeure events including natural disasters, acts of government, civil unrest, or pandemic; scheduled or emergency maintenance downtime; or third-party payment processing delays beyond hmd29's reasonable control.

In all circumstances, hmd29's maximum aggregate liability to any Member in respect of any single event or series of related events shall not exceed the total amount deposited by that Member in the twelve (12) months preceding the event giving rise to the claim.

Privacy

hmd29 collects, stores, and processes your personal data in accordance with our Privacy Policy, which is incorporated by reference into these Terms & Conditions and forms part of the overall legal agreement between you and hmd29. By accepting these Terms, you also accept the Privacy Policy in its current version.

hmd29 will never sell your personal data to third parties for marketing purposes. Data is shared with third-party service providers only where strictly necessary for platform operation — including payment processors, KYC verification services, fraud detection systems, and licensed game studios — and only under data processing agreements that require those parties to maintain equivalent data security standards.

Amendments to These Terms

hmd29 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, hmd29 will notify registered Members via the email address on file and will publish the updated version at hmd29.bet/terms-conditions with a revised "Last Updated" date.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of the changes. If you do not agree with any amendment, you must cease using the Platform and request account closure before the amended Terms come into force.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which hmd29 holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through direct negotiation between the parties shall be submitted to binding arbitration under the rules of the relevant licensing authority's dispute resolution process.

hmd29 is committed to resolving all Member complaints within fourteen (14) business days of receipt. To raise a formal complaint, please submit a written description of your concern, along with any supporting documentation, to [email protected]. hmd29 will acknowledge receipt of your complaint within 24 hours and provide a substantive response within the 14-business-day window.

Nothing in this clause shall limit a Member's statutory rights under applicable consumer protection laws in their country of residence.

Contact

For any queries, complaints, or notifications relating to these Terms & Conditions, or for any other matter relating to your hmd29 account, please contact our support team using the details below. All contact details are for written correspondence only — no telephone support is available at this time.

hmd29 customer support includes native Indonesian-speaking agents available during Western Indonesia Time (WIB, UTC+7) peak hours — serving players across Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and all other regions of Indonesia.